FAQ

We accept Aetna, Highmark (and other subsidiaries of Blue Cross Blue Shield), Cigna, United Healthcare, & Optum. If you are unsure if we are in network with your insurance, we can verify this for you.

We do offer a sliding scale! Please contact the office or visit the Sliding Scale page to learn more!

If your insurance covers Out of Network benefits, we can give you a form to submit to your insurance company for possible reimbursement. Reimbursement is generally what the insurance company pays for the type of service, minus your regular copay.

While we attempt to accommodate all clients with the therapist that they request, this is not always possible due to longer waiting lists for certain therapists. We do consultations with all new clients with our trained staff to ensure that clients get the best fit for their presenting problems and personality. It is our goal to have all new clients scheduled within 2 weeks of their consultation date.

All copays and sessions fees are billed & collected the morning of your scheduled appointment. We do not accept locked cards, and if your cards declines for a lock or other reasons, we extend a courtesy call for the first instance to remind you to update the payment method. After the first incident, your session will be automatically canceled if we can not bill and you will have to contact your therapist to reschedule.

At Inspired & Free, we value the time that our therapists take to help you work towards your healing. If you need to cancel your appointment, we require 24 hours notice, or you will be billed $100 or the cost of your self-pay session, whichever is higher. This also applies if you no-show for your session (arrival to your appointment after 15 minute grace period). This is not to penalize anyone and your therapist may be willing make an exception for a genuine emergency, but simply to encourage that we all value the therapists’ time. We want to ensure that we make room for everyone, and a canceled or no-show appointment prevents others from getting the help that they need.

No. All of our sessions are 100% virtual. You will be sent a new, HIPPA-compliant link for each session. We find that virtual therapy is just as effective and impactful as in-person, without you having to sit in traffic!

Until your deductible is satisfied, sessions will be billed at the self-pay rate. We will bill your insurance (if we are in network) to ensure that you are given credit towards satisfying your deductible. Once it is met, your payment will change to the co-pay established by your plan.